Last Updated: January 1, 2025
1. Introduction
Welcome to the Sugar Honey ("we," "us," or "our") Privacy Policy. This document explains our commitment to protecting the privacy of our customers and website visitors. It details what personal information we collect to provide you with our artisan cakes and confections, how we use and protect that information, and your rights regarding your data. Your trust is the foundation of our bakery, and we handle all information with the utmost care.
2. Information We Collect
To provide you with a seamless and personalized ordering experience, we may collect the following types of information:
- Personal Identification Information: When you place an order, create an account, or contact us, we collect details such as your name, email address, and phone number.
- Order & Shipping Information: To fulfill your purchase, we collect your shipping or delivery address, billing address, and details of the cakes or products you have ordered.
- Payment Information: We collect payment details to process orders. This data is handled securely by our compliant payment processing partners (e.g., Stripe, PayPal) and is not stored on our servers.
- Customization & Dietary Information: For custom orders, we may collect information related to flavor preferences, event details (e.g., wedding date), personalization requests (e.g., a message on a cake), and important dietary restrictions or allergen information to ensure your order is perfect and safe.
- Technical & Browsing Information: When you visit our website, we automatically collect technical data like your IP address and information about your browsing activity (e.g., pages viewed) to analyze site performance, improve your experience, and ensure security.
3. How We Use Your Information
Your data is used exclusively to provide and enhance your experience with Sugar Honey.
- To Fulfill Your Orders: We use your personal and order information to process payments, bake and prepare your confections, and arrange for delivery or pickup.
- To Communicate With You: We use your contact details to send order confirmations, delivery notifications, and respond to your customer service inquiries about flavors, designs, or ingredients.
- To Improve Our Bakery: We analyze browsing data and feedback to understand customer preferences, develop new seasonal menus, and enhance our website's functionality.
- For Marketing Communications: With your explicit consent, we may use your email to send newsletters about new cake collections, exclusive offers, and baking workshop announcements. You can unsubscribe at any time via the link in every email.
4. Information Sharing and Disclosure
We do not sell or rent your personal information. Your data is shared only with trusted partners under strict confidentiality agreements to facilitate our services:
- With Third-Party Service Providers: We share necessary data with partners who help us operate our business, such as our e-commerce platform, secure payment gateways, and local delivery carriers.
- For Legal Compliance: We may disclose information if required by law, such as to comply with a court order or to protect the rights, property, or safety of Sugar Honey, our customers, or others.
5. Data Security
Protecting your personal information is a key ingredient in our promise of quality. We implement robust technical and organizational security measures, including SSL/TLS encryption across our website, a secure e-commerce infrastructure, and strict internal data access policies to prevent unauthorized access, use, or disclosure of your information.
6. Your Data Protection Rights
You have the right to access, review, and request correction or deletion of your personal data, subject to our legal obligations to maintain certain records (e.g., for tax and order fulfillment purposes). To exercise your rights, please contact us directly using the information below.
7. Contact Us
If you have any questions or concerns about this Privacy Policy or our commitment to your privacy, please do not hesitate to reach out.
Sugar Honey
123 Sweet Street
Pastryville, CA 90210